Government offices in Rupandehi, which had been affected by the Gen-Z protest, have resumed operations. Services that had been halted due to the protest resumed from 14 September. While fully secure offices are providing services regularly, partially damaged offices have started delivering services on a limited scale. The Inland Revenue Office in Bhairahawa, the Bhairahawa Customs Office, and other heavily damaged offices have resumed partial services from their premises. The Bhairahawa Customs Office, which had been closed, had already restarted the import and export of essential goods from 11 September.
Customs Office Chief Shivalal Neupane said the office maintained uninterrupted operations despite vandalism and arson that had brought activities to a halt, ensuring imports and exports were not disrupted. Services continued from tents outside the damaged premises, where laptops were used to process clearances. Neupane added that although protesters caused extensive damage, the office quickly implemented alternative arrangements and has continued facilitating the import and export of essential goods despite the destruction of its structures. The customs office is delivering services from a tent in front of its premises using laptops. Chief Nyaupane said that even though the digital system was disrupted, customs clearance is continuing manually to keep operations running.
During the protest, most government offices, as well as non-governmental and private institutions in the district, suffered damage. Work has already begun to collect records of the losses. Some government offices were set on fire while others were vandalized. In damaged offices, temporary arrangements have been made by setting up tables and computers in the premises to deliver services.
According to Chief District Officer Dr. Tokaraj Pandey, citizens are being assisted by receiving applications, providing information, registering names and contact details, and disseminating service-related notices through these temporary setups. Chief District Officer Dr. Pandey said the full details of the damage would be available only by the evening of 15 September, as it was necessary to prepare official records and assessments of all incidents. He emphasized that services should not be halted while compiling these details and urged all officials to continue working courteously while ensuring service delivery.
Dr. Pandey added that they also conducted an on-site monitoring of Siddharthnagar Municipality in Bhairahawa to assess the damage caused by protesters and the condition of the offices. He praised the efforts of municipal police and staff and urged the municipality to recognize and reward employees who performed exceptionally in safeguarding the offices.
Janak Thapa, Chief Administrative Officer of Siddharthnagar Municipality, stated that the vehicles were already parked outside the office which helped protect them. He explained that protesters were unable to break the office gate, preventing major damage to the municipality. While some furniture inside the office, a few documents and boards outside, and office glass were damaged, the municipality largely escaped extensive destruction.